Beck Thompson has worked in content for 21 years. She started as a web editor and content manager, and then found herself working at GDS on the first iteration of GOV.UK, right at the start of content design as a profession. Here’s how both content design and digital government have changed over the years.

It’s easy to get in a tangle writing guidance for GOV.UK. Usually, it’s because too many people want too many different things from one piece of content. As a content designer, you need to know how to manage this.